Gupshup launched its Voice AI Platform, a self-serve console for building and running AI voice agents that handle calls end to end. The launch extends Gupshup’s engagement platform from messaging into voice, bringing support, sales, and operations onto the same infrastructure businesses use for WhatsApp, RCS, and SMS. The platform covers agent lifecycle in a no-code, prompt-based interface. Businesses configure an agent’s voice, language, knowledge base, system prompt, and workflows, then connect it to tools their teams use. Gupshup’s platform is the first to bring unique capabilities, including support for telephony and model flexibility.
